Terms & Conditions

1.1 Rental period extensions and operating hours

4-hour, full-day and multi-day rentals may be offered Monday to Sunday, subject to availability and the booking confirmation.

Normal rental operating hours are 06:00 to 18:00, Monday to Sunday. Pick-up, delivery, collection and return times are agreed when the booking is confirmed. Booking enquiries may be sent 24 hours a day; the Business will respond as soon as possible.

The Rental Period begins when the e-bike is handed over to the Renter or the Renter’s authorised representative and ends only when the e-bike is physically returned to, or collected and accepted by, Gozo E-Bike Rental. The Renter remains responsible for the e-bike and accessories until that time.

Any request to extend the Rental Period must be made before the agreed return time and is subject to availability, any additional rental fee and written confirmation by the Business. Contacting the Business does not by itself constitute approval of an extension.

Where an e-bike remains unreturned after 18:00 without an authorised extension, a late-return charge of €5 per hour per e-bike, or part thereof, applies from 18:00 until the e-bike is physically returned to or recovered by the Business.

1.2 Collection delivery and location changes

Customer collection from Block B, Triq Sir Luiġi Camilleri, Victoria, Gozo, Malta is free. Standard delivery and return collection together cost €10 total per booking. Both delivery and return collection are free for bookings over €150. The applicable charges and timings will be confirmed and agreed in writing before booking confirmation. Any extra early, late, exact-time or location-change service fee must be clearly confirmed and agreed in writing before it applies. Charges will not be stacked unless expressly agreed.

Any change to an agreed handover, return, delivery or collection location or time is subject to availability and written confirmation by the Business.

2.1 Adult renters and accompanied minors

The person entering into and signing the rental contract (the Renter) must be at least 18 years old. An additional rider under 18 may ride only with prior express approval from Gozo E-Bike Rental, the consent of the minor’s parent or legal guardian, and that parent or guardian physically accompanying and supervising the minor throughout the ride.

The parent or guardian must be the contracting Renter signing for their own minor child and accepts the contractual responsibilities for the booking and loss or damage attributable to their own acts or to the minor’s negligent, reckless, unlawful or prohibited use, subject to applicable law. This does not waive the minor’s rights or exclude the Business’s liability for negligence, defective equipment or any non-excludable liability. No minor may enter into or sign the rental contract personally.

2.2 Group bookings and authorised riders

For group bookings, the person signing as Booking Lead accepts responsibility for the booking, all rented e-bikes and equipment, and ensuring that every authorised adult rider understands and complies with these Terms and Conditions, subject to applicable law.

The Booking Lead is responsible for all rental charges and any loss, theft, damage, late-return fees or other charges arising from the group’s rental in accordance with these Terms and Conditions, including those attributable to another authorised rider.

A single adult signatory cannot claim to be the legal guardian of a minor from another family; those parents must make their own signed booking or separately sign as an authorised Renter before their children may ride.

The Booking Lead must identify all authorised riders before handover, ensure each adult rider is at least 18 and each approved minor rider satisfies the requirements for accompanied minors, provide every rider with the rental and safety rules, and ensure each understands helmet use, permitted routes and the ordinary risks of cycling.

The Business may decline a specific minor rider on reasonable safety grounds, including bike size or fit, height, competence, route or conditions; approval is not automatic merely because a parent signs. No child may be carried as a passenger.

The Booking Lead signs once for the group, subject to the separate parental signing requirements above; no separate rider agreements or acknowledgements are required. The Booking Lead’s signature does not waive any rider’s rights that cannot lawfully be excluded.

2.3 Identification fitness and safe riding

A valid government-issued photo ID or passport must be presented at handover. The Business will verify the document but will not ordinarily retain a copy or record the document number under these Terms and Conditions.

A driving licence is not required for the pedal-assist e-bikes supplied by the Business.

Maximum rider body weight is 105 kg. The Renter must not load the e-bike in a way that causes the manufacturer’s maximum total system weight to be exceeded.

The Renter must be physically capable of safely operating a pedal-assist electric bicycle and must be competent and comfortable riding a bicycle.

A person with a medical condition, injury, medication-related impairment or other condition that may materially affect their ability to ride safely should not ride unless they are satisfied that they can do so safely and, where appropriate, have sought suitable medical advice.

The Renter must follow applicable Maltese traffic and safety rules and must wear the helmet provided or another suitable helmet at all times while riding.

2.4 Right to refuse or terminate a rental

The Business may refuse to hand over an e-bike, or may terminate a rental, where it reasonably believes that the rider cannot safely operate the e-bike; is materially impaired by alcohol, drugs or another substance; fails to meet the age, identification, rider-weight or security requirements; refuses required safety instructions or helmet use; provides materially false information; or otherwise presents a material safety, legal or security risk.

Where refusal or termination results from the Renter’s failure to satisfy the agreed eligibility, payment, security or safety requirements, the rental fee may be non-refundable, subject always to any mandatory consumer rights.

Where the Business is unable or unwilling to provide the rental for a reason not attributable to the Renter, the affected rental fee will be refunded or rescheduled as appropriate.

3.1 Payment and security pre authorisation

The rental fee and any agreed delivery or collection charges are payable by credit/debit card or cash, using the method confirmed at booking. Guests staying at Cornucopia Hotel, Ta’ Ċenċ Hotel and St. Patrick’s Hotel are eligible for a discount on the total booking price. The amount of the discount and the discounted total will be confirmed before the booking is finalised.

Depending on the number of e-bikes and the rental duration, the Business may require a security pre-authorisation of €300 per e-bike. The Business will inform the Renter whether a hold is required and confirm the total amount when the booking is made, before payment or final booking confirmation. Where required, a valid credit or debit card capable of supporting the pre-authorisation must be provided by the Renter or by another cardholder who is present and expressly authorises the hold.

The €300 pre-authorisation is a temporary hold and is not intended to be charged unless sums become properly due under these Terms and Conditions. The timing of release appearing on the account is subject to the relevant bank or card provider.

The Business may apply all or part of the pre-authorised amount towards sums properly due under these Terms and Conditions after inspection. Where reasonably practicable, the Business will contact the Renter first and provide an itemised explanation and reasonable supporting evidence before a charge is applied. Further consent is not required for a charge that is properly due under these Terms and Conditions.

If the sums properly due exceed the €300 security pre-authorisation, the Renter remains liable for the balance.

If no sums are due, the Business will release the pre-authorisation without undue delay after the e-bike and accessories have been returned and inspected, subject to normal banking/card-processing times.

Unpaid sums may be pursued through lawful recovery procedures, including reasonable recovery costs where permitted by law.

3.2 Cancellations rescheduling and weather

48 hours or more before the rental start: 100% refund of the rental fee, or rescheduling if preferred.

From 24 hours to less than 48 hours before the rental start: free rescheduling or a 50% refund of the rental fee.

Less than 24 hours before the rental start: normally no refund, but cancellation requests will be considered case by case depending on the weather conditions. The Business may allow rescheduling where reasonably possible.

No-show: no refund.

If the Business determines that weather or conditions are unsafe for riding and cancels the rental, the Renter may choose a full refund or free rescheduling.

Light rain, cloud or ordinary changeable weather does not automatically qualify as unsafe weather, and normal cancellation terms apply.

If weather becomes unsafe after the rental has started, the Business will assess the circumstances case by case and may offer a credit or rescheduling where appropriate.

If the Business is unable to provide the booked e-bike or an agreed replacement, the affected rental fee will be refunded in full.

Refund instructions will be submitted without undue delay through the relevant payment method. The time for funds to appear is controlled by the payment provider.

3.3 Online and remote booking acceptance

For online or remote bookings, these Terms and Conditions, the cancellation policy and the privacy information must be made available to the Renter before payment or final booking confirmation.

Where booking is completed through the website, the Renter must actively confirm acceptance of the applicable terms, for example by ticking an unticked acceptance box before payment. Where booking is completed through WhatsApp or another remote channel, the Business may record acceptance through an electronic written confirmation.

Completion of an online or remote booking does not remove the requirement for each authorised rider to satisfy age, identification, security and safety requirements when the e-bikes are handed over. No additional signed handover agreement is required.

4.1 Authorised use and riding areas

The e-bike may only be ridden by the named and authorised rider. It may not be sub-rented, lent or transferred to another person without the Business’s written approval.

The e-bike is for personal leisure use only. Racing, organised competition, jumps, stunt riding and commercial use are prohibited.

Permitted riding areas are public roads, cycle paths and suitable established tracks only. Technical downhill trails, beaches or sand, sea water, private property without permission, and routes closed to cycling are prohibited.

Carrying an additional passenger is prohibited.

The e-bike must not be removed from the island of Gozo without prior written authorisation from the Business.

4.2 Care of the e-bike battery and equipment

The Renter must not modify, tamper with, de-restrict, dismantle or attempt to repair the e-bike or its electrical/electronic components.

Any theft-prevention or location-tracking device fitted to the e-bike must not be removed, disabled, damaged or interfered with.

Only the charger supplied by, or expressly approved by, the Business may be used. Any battery and charger issued must be kept dry, protected from excessive heat, and used only in accordance with the instructions provided. The Renter must not open, modify or tamper with the battery, charger or electrical system.

The Renter must use reasonable care, protect the e-bike from avoidable damage, and return it with all supplied accessories. Any battery-removal key supplied must be kept secure and returned with the e-bike. The charges for a lost battery-removal key and a damaged charger are set out in clause 5.3 and Schedule A.

Normal post-ride dirt is expected. A €10 cleaning charge may apply only where the bike is returned in a condition requiring cleaning materially beyond normal post-rental cleaning.

4.3 Condition checks and incident reporting

Before departure, the Renter will have a reasonable opportunity to point out visible damage or concerns. The Business will inspect the bike and accessories itself and may record pre-existing damage by photographs or notes. Pre-existing damage will not be charged to the Renter.

The Business and the Renter may document the condition of the e-bike and accessories at handover and return using a checklist and photographs, and that record may be used when assessing any post-rental charge.

If a fault, accident, injury, theft, loss or material damage occurs, the Renter must stop riding where continued use may be unsafe and contact the Business as soon as reasonably practicable.

5.1 Responsibility and theft prevention

The Renter is responsible for the e-bike and all accessories from handover until they are returned to the Business or collected and accepted by the Business.

Whenever the e-bike is left unattended, the supplied lock must be used through the frame and secured to a suitable fixed object.

Theft must be reported promptly to the Police and to the Business. The Renter must provide the police report/reference and reasonably cooperate with any recovery, insurance or investigation process.

5.2 Loss and damage charges

For theft, failure to return, total loss or damage beyond economic repair, the Renter may be liable for the reasonable replacement value of the e-bike and missing accessories, based on the Business’s actual loss and reasonable supporting evidence. There is no €2,000 contractual cap.

For repairable damage beyond normal wear and tear, the Renter may be charged the reasonable cost of repair or replacement, including reasonably incurred parts and labour. Charges must be supported by an itemised basis such as inspection records, supplier invoices, quotations, labour records or other reasonable evidence.

Except for the specific replacement charges in clause 5.3, lost or damaged accessories, including helmets, locks/keys, phone holders or pouches, chargers, puncture kits and any storage equipment issued, may be charged at the reasonable cost of repair or replacement based on the Business’s actual loss.

Normal wear and tear arising from proper use is not chargeable.

The €300 security pre-authorisation does not limit the Renter’s liability where sums properly due under these Terms and Conditions are higher.

5.3 Battery-removal key and charger replacement charges

If a key for removing the battery is provided and is lost during the rental, a replacement charge of €15 applies.

If a charger provided with the rental is damaged during the rental beyond normal wear and tear, a replacement charge of €150 applies to cover the cost of replacing it. Pre-existing damage is not chargeable.

These charges are subject to the responsibility, evidence and mandatory consumer-rights provisions of these Terms and Conditions. The same loss will not be charged twice under the fixed replacement charges and the general accessory provisions.

Roadside assistance is included with the rental at no additional charge for genuine mechanical issues affecting the e-bike.

If the e-bike develops a mechanical problem, the Renter must contact Gozo E-Bike Rental immediately by WhatsApp or phone on +356 79005674 and stop riding if it is unsafe to continue.

An ordinary puncture arising during normal permitted use will not normally be treated as chargeable damage. The Renter should contact the Business for guidance. Damage caused by continuing to ride on a flat tyre, impact damage, misuse or riding in prohibited areas may be charged at the reasonable repair cost.

The Business may first attempt to resolve an issue remotely.

The Business will use reasonable efforts to provide roadside assistance or a replacement e-bike where available but does not guarantee a specific response time.

Roadside assistance does not include free recovery merely because the Renter chooses not to continue an otherwise operational ride. Where the Business agrees to recover an operational e-bike for the Renter’s convenience, a reasonable recovery/collection charge may apply and will be communicated before collection where reasonably practicable.

If the Business is unable to restore the rental following a genuine mechanical issue not caused by misuse, it may offer an appropriate partial refund, credit or rescheduling depending on the circumstances and the unused portion of the rental.

The Renter must not arrange or carry out independent repairs without the Business’s prior approval. Damage caused by misuse, negligence or riding outside permitted conditions may be charged in accordance with clause 5.

A helmet is supplied without additional charge and must be worn at all times while riding. Failure to wear a helmet is a breach of these Terms and Conditions.

The Renter must follow the safety briefing and any written safety guidance supplied by the Business.

The Renter must ride at a safe speed for the road, traffic, visibility, surface and weather conditions and must exercise additional care on loose, wet, steep or uneven surfaces.

Riding while impaired by alcohol, illegal drugs or any substance that makes the Renter unsafe to ride is prohibited and may result in immediate termination of the rental without refund.

Cycling and e-biking involve inherent risks, including falls, collisions, changing road or trail conditions, traffic and other hazards. The Renter accepts the ordinary inherent risks of participating in the activity while remaining responsible for riding safely and within these Terms and Conditions.

Gozo E-Bike Rental does not provide or maintain insurance cover for this e-bike rental service. There is no Business-provided cover for the rider’s personal injury, third-party liability claims, or accidental damage, theft or loss of the rented e-bike or equipment. The Renter remains responsible for costs and liabilities properly attributable to them under these Terms and Conditions and applicable law. This disclosure does not exclude or limit any liability of the Business that cannot lawfully be excluded.

The Renter acknowledges that cycling involves risks, including falls, collisions and injury, and accepts the ordinary risks associated with riding an e-bike. This does not remove or reduce the Business’s responsibility for its own acts or omissions where liability applies under law.

The Renter is responsible for loss, damage, injury or third-party claims to the extent caused by the Renter’s breach of these Terms and Conditions or negligent, reckless, unlawful or intentional acts or omissions.

Nothing in these Terms and Conditions excludes or limits liability that cannot lawfully be excluded or limited. Subject to that, the Business is not liable for indirect or consequential loss except to the extent caused by the Business’s own negligence, wilful misconduct or breach of law.

Any indemnity under these Terms and Conditions applies only to the extent that a claim or loss arises from the Renter’s acts, omissions or breach. It does not apply to loss caused by the Business’s fraud, wilful misconduct or negligence where liability cannot lawfully be excluded.

The Renter is encouraged to arrange suitable travel, health and personal liability insurance and to confirm that any policy covers e-bike rental and cycling activities, including damage to or theft of rented equipment.

Gozo E-Bike Rental processes personal data in accordance with applicable Maltese data protection law and Regulation (EU) 2016/679 (GDPR).

Personal data may be processed for booking and rental administration, payment, safety, incident handling, fraud and theft prevention, recovery of missing equipment, insurance and claims, and legal or regulatory compliance.

Personal data may be shared where reasonably necessary with payment providers, service providers, insurers, professional advisers, law-enforcement bodies or other public authorities.

The e-bike may be fitted with an Apple AirTag or another theft-prevention/location-tracking device. Location information may be accessed where reasonably necessary for theft prevention, recovery of a missing bike, safety or incident investigation, and will not be used for unrelated continuous monitoring of the Renter.

The Renter may exercise rights of access, rectification, erasure, restriction, portability or objection where applicable. Requests are subject to any lawful retention requirements and may be sent to gozoebikes@gmail.com.

Personal data will be retained only for as long as reasonably necessary for the relevant purpose or as required by applicable legal, accounting, regulatory, insurance or claims obligations.

The Business will not be responsible for delay or inability to perform caused by circumstances beyond its reasonable control, including severe weather, natural events, government restrictions, major transport disruption or material system failures.

Where such circumstances prevent the Business from providing the rental, the Business will notify the Renter as soon as reasonably practicable and offer a refund or rescheduling in accordance with clause 3.2.

These Terms and Conditions, the confirmed booking details and quote, any electronically accepted booking terms, Schedule A and any internal condition notes or photographs recorded by the Business are the relevant records for the rental. Internal condition records do not constitute a separate agreement requiring the Renter’s signature.

A waiver of one breach does not constitute a waiver of any later breach.

If any provision is found invalid or unenforceable, the remaining provisions continue to apply to the extent permitted by law.

Nothing in these Terms and Conditions excludes, restricts or prejudices any mandatory rights or remedies available to the Renter under applicable Maltese or EU consumer law.

The rental contract is governed by Maltese law, without prejudice to any mandatory consumer-protection or jurisdiction rights that apply to the Renter.

By signing before handover, the Renter or Booking Lead confirms that they have read and accepted these Terms and Conditions and Schedule A, identified all authorised riders, and understand the eligibility and riding-safety requirements.

Online signature does not confirm that any e-bike or accessory has already been received or inspected. At handover, Gozo E-Bike Rental will check the e-bike and accessories itself and may record condition and pre-existing damage in notes or photographs. The Renter has an opportunity to point out visible concerns before departure. No second agreement or handover signature is required.

This Schedule forms part of these Terms and Conditions. Except for the specified battery-removal key and charger replacement charges below, fixed estimated component prices are not used. Any damage or loss charge must reflect the Business’s reasonable actual loss or repair/replacement cost and be capable of support by reasonable evidence.

Repairable damage beyond normal wear and tear

Reasonable cost of repair or replacement, including reasonably incurred parts and labour, supported by an itemised basis and reasonable evidence.

Lost or damaged accessories

Except for the specific charges below, reasonable repair or replacement cost based on the Business’s actual loss. This may include helmets, locks/keys, phone holders/pouches, chargers, puncture kits and storage equipment issued.

Lost battery-removal key

€15 if a key for removing the battery is provided and is lost during the rental.

Damaged charger

€150 if a charger provided with the rental is damaged during the rental beyond normal wear and tear, to cover its replacement cost. Pre-existing damage is not chargeable. The same loss will not also be charged under the general accessory provisions.

Theft failure to return or total loss

Reasonable replacement value of the e-bike and missing accessories based on the Business’s actual loss. No fixed €2,000 contractual cap applies.

Ordinary puncture during permitted use

Normally no damage charge. Consequential damage caused by continuing to ride on a flat tyre, impact damage, misuse or prohibited riding may be charged at the reasonable repair cost.

Excessive cleaning

€10 where cleaning is materially beyond normal post-rental cleaning.

Late return after 18 00 without an authorised extension

€5 per hour per e-bike, or part thereof, from 18:00 until the e-bike is physically returned to or recovered by the Business.

Early or late delivery or collection outside normal hours

The location- and timing-dependent amount quoted and accepted in writing before the service.

Convenience recovery of an operational e-bike

A reasonable recovery/collection charge may apply where the Renter chooses not to continue an otherwise operational ride. The charge will be communicated before collection where reasonably practicable.

Evidence liability and consumer rights

Before any damage, theft, loss or similar charge is applied, the Business will provide an itemised basis and reasonable supporting evidence where reasonably practicable. The €300 security pre-authorisation does not cap the Renter’s liability for sums properly due under these Terms and Conditions.

Normal wear and tear from proper use is not chargeable. Any mandatory consumer rights under Maltese or EU law remain unaffected.