Good to know
before you ride.

Send us your preferred start and return dates and times, number of riders, rental duration, pick-up or delivery preference, return arrangements, and each rider’s approximate height. We’ll confirm the available bikes, comfortable frame sizes and total price before your booking is final.

Yes. Four-hour, full-day and multi-day rentals are available. Multi-day prices are the total per e-bike for the whole rental. Each extra day after day seven costs €25.

A full day for two bikes costs €59 in total for both. Groups of four or more receive 10% off. We’ll confirm the total and availability when you book.

Depending on the number of bikes and rental days, we may require a temporary card hold of €300 per e-bike. We will confirm whether it is needed and the total amount before you pay or finalise your booking. It is not a rental charge and is released after return and inspection if nothing is due. Your bank controls when the release appears. The hold does not limit liability for damage, loss or theft under our Terms and Conditions.

We accept credit/debit cards or cash.

At least 48 hours before your rental, you can receive a full refund or reschedule. From 24 hours to less than 48 hours before, you can reschedule or receive a 50% refund. Less than 24 hours before, there is normally no refund, but cancellation requests will be considered case by case depending on the weather conditions. Rescheduling may be offered where reasonably possible. No-shows are non-refundable. If we cancel because conditions are unsafe for riding, you can choose a full refund or free rescheduling.

At least 48 hours before your rental, you can receive a full refund or reschedule. From 24 hours to less than 48 hours before, you can reschedule or receive a 50% refund. Less than 24 hours before, there is normally no refund, but cancellation requests will be considered case by case depending on the weather conditions. Rescheduling may be offered where reasonably possible. No-shows are non-refundable. If we cancel because conditions are unsafe for riding, you can choose a full refund or free rescheduling. Light rain, cloud or ordinary changeable weather does not automatically qualify as unsafe weather. If conditions become unsafe after a rental has started, we assess the circumstances case by case.

The person making and signing the booking must be at least 18. A rider under 18 may ride only with our prior approval and with their parent or legal guardian signing as the renter and physically accompanying and supervising them throughout the ride. The parent or guardian accepts the responsibilities set out in our Terms and Conditions. Every rider must be comfortable and competent riding a bicycle, and the bike must be suitable for their size and ability. Please contact us before booking for a minor.

No. If you are comfortable and competent riding a normal bicycle, we’ll show you how the assistance works before you set off. Different frame sizes help us match the bike to your height and a comfortable fit.

A driving licence is not required for our pedal-assist e-bikes. Please bring a valid ID card or passport for verification at pick-up.

The Trek Powerfly+ 4 Equipped 650 Gen 5 has a 650 Wh battery. The estimated range is up to 100 km; actual range depends on hills, rider weight, weather and the assistance level you use. We provide the bike charged and can suggest a route for your rental.

Your rental includes a helmet, lock, phone holder with a small pouch, bottle holder, puncture repair kit, bell and seat cushion. The bike is equipped with lights, mudguards, a rear rack and a kickstand.

You can collect your e-bike from Block B, Triq Sir Luiġi Camilleri, Victoria, Gozo, Malta. Customer pick-up and return in Victoria are free. We’ll confirm the handover time when you book.

Delivery and return collection cost €10 in total per booking. Both are free for bookings over €150. We will confirm your location, times and total price before your booking is final. Staying at Cornucopia Hotel, Ta’ Ċenċ Hotel or St. Patrick’s Hotel? Enjoy a special discount on your total booking price. Let us know where you are staying when you book, and we will confirm your discounted total.

Our rental operating hours are Monday to Sunday, 06:00–18:00. You can send us a booking enquiry 24 hours a day, and we will get back to you as soon as possible. Bike handovers and returns outside our operating hours require separate agreement.

Contact us immediately on +356 7900 5674 by phone or WhatsApp and stop riding if it is unsafe to continue. Roadside assistance for genuine mechanical issues is included. We’ll try to resolve the issue remotely and, where reasonably possible, provide assistance or a replacement bike. Recovery of an otherwise operational bike for convenience may carry an agreed charge.

Please contact us as soon as possible if the bike is damaged, lost or stolen. Always use the supplied lock to secure the frame to a fixed object when leaving the bike unattended. In the event of theft, report it promptly to the police and to us, and provide the police report or reference. Charges for damage, loss or theft are explained in our Terms and Conditions. Any temporary card hold does not cap the amount properly owed.